We aren’t really one for rules, but here are some things we should probably tell you…
To view our most up to date processes and procedures in regards to social distancing and sanitisation, please click here.
Under 18s are welcome to dine with us but must vacate the venue by 8pm Sunday-Thursday and by 6pm on Friday & Saturday.
Albert requests that guests dress appropriately for our regal namesake; no trainers, sportswear, or overly casual attire. Please note that we do not accept balloons, sashes/veils, fancy dress, table decorations etc.
21 Weekend / Challenge 25
On Friday & Saturday after 6pm we operate an over 21-year-old policy.
Therefore, if you are fortunate enough to look 25 or under, proof of age may be requested.
Our approved forms of ID are valid Driving Licence, valid Passport, Military ID, any other form of ID with the PASS hologram on it.
No large single sex groups will be allowed into the venue, this includes hen and stag parties.
If we deem a member of your group to be intoxicated we reserve the right to refuse entry. If you or members of your party do not comply with social distancing measures you will also be asked to leave.
As a licensed venue, we reserve the right to refuse entry based on any of the above reasons. Decisions on entry are made at the door at the time of arrival.
If you are booking a table from Tuesday 13th April for our outdoor seating area please be aware these tables are subject to suitable weather conditions and we reserve the right to cancel your table on the day with up to 1 hours notice. If you have made a booking for our outdoor area we can never guarantee we will be able to accommodate you inside the venue if the weather conditions are unsuitable on the day of your booking.
I am trying to book online, but the system isn’t showing the time I’d like to book for:
All available time slots will show on the booking widget, if your desired time slot is not available this is because we are fully booked.
How long do I get on my table?
We allocate your table for specific times according to your table size, please refer to your email confirmation for the return time of your table.
Why do I need to provide my card details to make a reservation?
Your card details simply secure your reservation, there is no charge at the time of booking and we cannot access your card details. The only time your card may be charged is be in the case of a complete no show on the day of your reservation, this is based on £5pp.
Do you have an allergen guide?
An allergen guide can be provided upon request. Please contact us on firstname.lastname@example.org and we can get this sent over to you. We do request if you or a member of your party has any special dietary requirements/allergies we are informed at the time of booking.
Are children allowed in the restaurant?
Children are welcome to dine but must vacate by 8pm Sunday – Thursday and 6pm Friday & Saturday.
Are under 21’s allowed on a weekend?
We operate an over 21’s policy from 6pm on a Friday and Saturday.
Can I order bakery items to take away?
Our bakery items are made fresh and ready to purchase from 10am on Saturday & Sunday until they run out. If you would like to pre-order any bread, cronuts or kruffins to take away please give us a call. All pre-orders will require payment upfront to confirm the order.
Do you check for ID on arrival?
We check for ID on arrival if you look under 25 years of age. We have a strict no-ID, no-entry policy so please make sure you bring ID with you.
How do I contact the venue regarding lost property?
You can give us a call on 0161 833 4040 or go to www.albertsschloss.co.uk/lost
Are you dog friendly?
Small dogs are allowed until 7pm however not in the restaurant area – please ensure you let us know if you’re bringing a dog and we can seat you in a dog friendly area.
What time does your entertainment start and who is it?
Please refer to the showtime section of our website as this varies day to day.
Can I book a table just for drinks?
We do have drinks booths available to prebook however availability for these depends on updates to Government guidelines. You can make an enquiry for a future date here.
Is there a guestlist?
We do not operate a guestlist unfortunately unless you have a reservation with us.
Do you sell giftcards and how can I purchase one?
Yes, you can buy a digital giftcard online via our web shop. Alternatively you can pop in and see us for a physical giftcard.
Do you have a happy hour?
Yes, our Apres Ski hour is from 4pm-7pm Monday-Friday where we have selected £5 cocktails & £20 bottles of prosecco.
Still got a question?
Give us a call on 0161 833 40 40 (option 2).