POLICIES

We aren’t really one for rules. But here are some things we should probably tell yah…

Booking Policy

Dress Code

Albert requests that guests dress appropriately for our regal namesake; no trainers, sportswear, or overly casual attire. Please note that we do not accept balloons, and hen parties may be asked to remove sashes/veils etc.

21 Weekend / Check 23

On Friday & Saturday after 6pm we operate an over 21-year-old policy

Therefore, if you are fortunate enough to look 23 or under, proof of age may be requested

Our approved forms of ID are valid Driving Licence, valid Passport, Military ID, any other form of ID with the PASS hologram on it.

Groups

No large single sex groups will be allowed into the venue, this includes hen and stag parties

If we deem a member of your group to be intoxicated we will refuse entry

As a licensed venue, we reserve the right to refuse entry based on any of the above reasons. Decisions on entry are made at the door at the time of arrival.

FAQs

I am trying to book online, but the system isn’t showing the time I’d like to book for:
This means we’re fully booked, the times shown will be current availability


How long do I get on my table?
We allocate your table for specific times according to your table size, please refer to your email confirmation for the return time of your table


Do you have an allergen guide?
You can view this on our food menu


Are children allowed in the restaurant?
Children are welcome to dine but must vacate by 8pm


Are under 21’s allowed on a weekend?
We operate an over 21’s policy from 6pm on a Friday and Saturday.


Can I order bakery items to take away?
Our bakery items are made fresh daily and ready to purchase from 8am until they run out. If you would like to pre-order any bread, cronuts or kruffins to take away please give us a call. All pre-orders will require payment upfront to confirm the order.


Do you check for ID on arrival?
We check for ID on arrival if you look under 23 years of age. We have a strict no-ID, no-entry policy so please make sure you bring ID with you.


How do I contact the venue regarding lost property?
You can give us a call on 0161 833 4040 or email info@albertsschloss.co.uk


Am I allowed to bring my dog?
Small dogs are welcome; no dogs after 7pm or in the restaurant area.


What time does your entertainment start and who is it?
Please refer to the showtime section of our website


Can I book a table just for drinks?
Yes, our drink booths are available for groups of 6 or more and based on a minimum spend. Please contact our events team for further info.


Is there a guestlist?
We only operate a guest list for those with drinks booth reservations.


Do you do gift cards?
Not at the moment, however we can take a deposit of a certain amount if you’d like to add it to a particular booking which will be redeemed against the guests bill.